What drives cynicism in customers?

On any given day, I receive 30-50 emails from customers. I would bucket them in 3 categories – positive feedback (about things that are right or wrong with crazeal – these emails basically help us improve), enquiries (please tell me how to) and complaints...

Experience doesn’t make you ask different questions

I met a good friend after ages yesterday. Clearly one of the smartest, sharpest and passionate guys I know. He runs a fascinating company called Akosha and we caught up for the same. He had questions on how to grow, how to manage people, how to balance growth and...

What mark did you leave?

You leave your mark on every life you touch. Mostly unconsciously. Would you leave a different mark, if you knew what you were leaving?

Let me manage you through your style!

Managing people has got to the toughest thing in the world. As you grow professionally, the demand to work well with your colleagues grows exponentially. At some point, I believe that people are paid to manage people rather their technical skills. But it still amazes...

Culture is built floor by floor

Situation 1 A new (non-Delhi/Bangalore) joinee was part of the recently concluded Management Meet. On the 3rd day of the meet, I was in the conference room with my colleagues at 8am, working on a deal that was going live. He comes in and comments “Do you guys...

How do you garner respect?

Its easy for everyone to respect someone they don’t know personally. All the big names fall into this bracket. Millions will respect a Mark Zuckerberg, or a Shahrukh Khan, or a Obama or a Sunny Deol (sorry, went too far). Question is, how many respect you after...