What your customers will never tell you!
The Internet has a fundamental problem. You don't get to [...]
What next?
What next is an extremely easy question to answer when [...]
“I Understand” doesnt work
Its the most fucked up statement in the world. Doesnt [...]
What drives cynicism in customers?
On any given day, I receive 30-50 emails from customers. [...]
Experience doesn’t make you ask different questions
I met a good friend after ages yesterday. Clearly one [...]
What mark did you leave?
You leave your mark on every life you touch. Mostly [...]
10,000 hours!
Just realized that this month I will be completing 10,000 [...]
Let me manage you through your style!
Managing people has got to the toughest thing in the [...]