No – the product can’t be launched now
No – the process doesnt allow it
No – you cannot get to do this
No – it cant be done
As you scale, you get to hear this a lot more – from within the company.
Whenever you make this statement, complete the following – “No, it cant be done, because the customer _________”
If you cant complete the statement, change your statement to a yes.
Even if it pains you and the company.
Couldn’t agree more. In my last three years there were many instances where we made suggestions, which we strongly believed in. Somewhere the answer was usually a NO, either because we dint want to invest more time in doing something better or at times we just slacked. In fact that led to a lot of missed opportunities as well.
We understood our limitations as an organization but we also knew what we wanted to be a part of – nothing but the best. Though I’m sure under your guidance Groupon will continue to grow and reach bigger & better heights.