Jan 9, 2017 | Entrepreneurship
Customer service is a hard thing. Especially in India. The Indian consumer is one of the most demanding, and I would argue the most threatening as well. It’s amazing how high the percentage is of customers emails to us that threaten to go to the consumer...Jan 6, 2017 | Entrepreneurship
I continue to be shocked by how little people invest in their personal development. I bet there are more people with mutual fund SIPs than people who read 1 book every year. Part of it is of course intent. But the sheer number of people who wish to...Jan 1, 2017 | Entrepreneurship
2016 Resolutions Record at least 10 cover songs in my voice – 10/10 I sang more than 500 songs this year – and eventually recorded 30+. Might showcase some of them publicly for feedback Write at least 150 blog posts and at least 100 medium posts –...Dec 29, 2016 | Entrepreneurship, general
When you are not practicing, someone else is. And when you meet each other, they will win. This paranoia drove me in 2016. I double down-ed on the practice. To prepare for the right time, not knowing when it will come. Not worrying about it either. This list is a...Dec 29, 2016 | Entrepreneurship
This year truly tested me. It started with a massive high – we had pulled off a remarkable Management Buyout in 2015, closed the year with the best sales ever and entered Jan 2016 with spirits and energy at the highest levels possible. And then it struck!...Dec 28, 2016 | Entrepreneurship
At toll booths, boom barriers reflect the behavior of most organizations out there. Employees approach with ideas, advancements, experiments, wild bets at the toll booth. Someone, supposedly capable but mostly simply a checker, is siting. Accepts some form...