Hello?

You receive a phone call. Hello? It’s hello with a question mark. When we say hello, what we really mean is “who is it?” And yet, we rarely ask “who is it?”. It’s hello – it’s what the world uses. It’s the default....

Disagree and commit

Jeff Bezos famously spoke about the culture at Amazon – disagree and commit. Not everyone will agree to a single point of view. And yet one has to ensure the company moves forward. So you get everyone in a room, have an honest debate about the decision to be...