When we hear the beautiful advice of listening, most of us do not understand the implicit emotion that comes after it: you should NOT react.

There is a difference between reacting and responding.

When we react, we base our actions as a response of someone else’s actions – that aren’t good anyway.

When we respond, we base our actions as a choice of what is it someone else needs – empathy or rage.

To listen does not mean that you are not approachable the next time.
To listen simply means you listen in a manner that they do not want to commit the same mistake again, and at the same time, they feel confident that you would be there for them no matter what.